Frequently asked questions

• What options are available if I exceed my plan's quota?

  If you exceed your plan’s quota, additional rows will be billed at a set rate per 100k rows (see detailed pricing on the subscription page). For a more cost-effective solution, you can upgrade to a higher-tier plan, which offers a larger row quota and better supports the growth of your operations.

• What does the 12-month period refer to?

  The 12-month period ensures that your quota calculations are aligned with your actual revenue, allowing costs to adjust accordingly. Most data requests, such as statement processing or artist portal access, use data imported within the last 12 months. Data older than 12 months does not count towards your quota, ensuring you only pay for the most relevant and recent data.

• How are additional rows billed if I exceed my quota?

  If you exceed your quota, additional rows are billed at a rate per 100k rows, based on your plan. Charges are applied monthly, but reflect the usage from the previous period. For yearly plans, any exceeded rows are billed annually, also based on the previous period’s usage.

• Is the pricing based on streaming quantities or the value of sales?

  No, our pricing is based on the number of lines in your uploaded reports, not on the quantity of items sold or their sales value. Whether it’s a high-value manual entry or a standard sales line, the cost per row remains the same, depending on your plan.

• Why use a royalty accounting software?

  Royalty accounting is historically tedious and time consuming. To solve this, the eddy.app affordable music royalty reporting software allows record labels to create and share clear, transparent statements from one platform. Save time and focus on what really matters.

• Does eddy.app release and promote music for artists and labels?

  No, eddy.app is not a distributor, a record label, or administrator of master and/or publishing revenues. eddy.app simply automates royalty statement calculation and generation for record labels.

• Does eddy.app collect money?

  We’re currently working on adding more features, including neighboring music rights collection through our partner Rights’Up. For more information, please visit – www.rightsup.com.

• How does the 1st month satisfaction guarantee work?

  We want to make sure that eddy.app is the right music royalty reporting software for you. If you’ve started using eddy.app as a paying customer and realize that it’s not what you were looking for, you have a full month to change your mind and we will pay you back. No hard feelings.

• Does the 15-day trial have any restrictions?

  No. You’ll get the full eddy.app experience with our free 15-day trial. With full access, you can see what our easy to use, comprehensive platform can really do! No commitment. No credit card required. Cancel at any time. We promise.

• Will I be charged when my trial ends?

  No. If you want to continue after your trial of our affordable music royalty management software, we’ll ask for payment details. If not — you won’t be charged, as we don’t ask for card details upfront.

• How can I monitor my usage against the quota?

  You can easily track your quota usage in real-time through the Subscription section of your account dashboard. This feature provides insights into the number of stored rows you’ve utilized and how close you are to reaching your plan’s limit, helping you manage your data effectively.

• What happens if I upload and then delete a report?

  Deleting a report after uploading does not reduce your stored row count towards your quota. We calculate your usage based on the total sales lines imported each day, regardless of any deletions. This ensures that accidental uploads won’t lead to extra charges, allowing you to correct data without any hassle.